About Micro Maintenance

We are based in Horley and provide IT support to small and medium sized business in the Southeast. We've been trading for over 15 years and have vast experience in providing business IT support.
Trading Standards Buy With Confidence Logo

Surrey Trading Standards

Buy With Confidence

In 2011 we were vetted by Surrey Trading Standards and were approved to join their Buy With Confidence scheme. The application involved having the company and staff vetted, interviews with staff and providing multiple customer references.

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Microsoft Silver Partner

Small and Midmarket Cloud Solutions

In 2016 we proudly became a Microsoft Silver Partner. "By achieving a silver competency, organisations have proven their expertise in specific technology areas, placing them among the top 5 percent of Microsoft partners worldwide,” say Microsoft.

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Apple

Certified Associate

We are just as happy supporting Apple Mac or Windows computers, and this is reflected in our staff being Apple Certified Associates, as well as holding platform independent CompTIA certifications in computer maintenance, networking & cloud computing.

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Cyber Essentials

National Cyber Security Centre

Micro Maintenance is Cyber Essentials certified. Cyber Essentials is a UK Government scheme that certifies companies that demonstrate their commitment to IT security.

GDPR

GDPR

Certified Practitioners

We have two ISO 17024 certificated GDPR Practitioners and are fully qualified to help businesses, schools and organisations achieve GDPR compliance.

IT Operations Specialist

IT Operations Specialist

CompTIA

We believe in investment and proving our skill set, so our staff hold qualifications such as IT Operations Specialist, Network+ & A+ certified technician, and CSCS ECS Datacomms Specialist.

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GDPR affects every business and organisation and becomes law on 25th of May 2018.

Micro Maintenance are GDPR Practitioners with ISO 17024 accredited certifications and are fully qualified to help businesses, schools and organisations achieve GDPR compliance.

Frequently Asked GDPR Questions

The GDPR is a European regulation that replaces the Data Protection Act 1998 in the UK. It provides greater protection for the personal data of individuals in the EU.

The GDPR applies to all organisations operating within the EU. It also applies to organisations outside the EU that offer goods or services to individuals in the EU.

Yes. You still control the personal data of your employees, and even the work email addresses and phone numbers of your customers and suppliers can be classed as personal data that falls under the scope of GDPR.

The UK government has indicated that after Brexit the GDPR will be replicated into UK law as the Data Protection Bill, and the UK will need to be aligned with GDPR to have access to the EU digital market.

In most cases, you should appoint a data protection lead to oversee your GDPR compliance. If you are a public authority, or if you carry out certain types of processing activities then the GDPR introduces a legal requirement for you to appoint a Data Protection Officer (DPO).

GDPR protects almost all types of personal data, including basic identity information, financial data, web data and more. Certain types of data cannot be processed unless data subject has given explicit consent; this list includes biometrics, racial or ethnic origin, political opinions, and data concerning health.

You can only carry out unsolicited electronic marketing if the person you’re targeting has given you their permission. However, there is an exception to this rule which applies if the following conditions are met;

Where you’ve obtained a person’s details in the course of a sale or negotiations for a sale of a product or service;

Where the messages are only marketing similar products or services; AND

Where the person is given a simple opportunity to refuse marketing when their details are collected, and if they don’t opt out at this point, are given a simple way to do so in future messages.

When you send an electronic marketing message, you must tell the recipient who you are and provide a valid contact address.

If you want to send marketing to another business, you will also need to look at the Privacy and Electronic Communications Regulations 2003 (PECR).

There are 8 fundamental rights of individuals under GDPR. These are:

The right to be informed
Organisations must be completely transparent in how they are using personal data.

The right of access
Individuals will have the right to know exactly what information is held about them and how it is processed.

The right of rectification
Individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.

The right to erasure
Also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue.

The right to restrict processing
Refers to an individual’s right to block or supress processing of their personal data.

The right to data portability
This allows individuals to retain and reuse their personal data for their own purpose.

The right to object
In certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.

Rights of automated decision making and profiling
The GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them, or is based on automated processing.

The UK Information Commissioner’s Office website is an excellent source of information, and their 12 steps to take now guide is a good place to start .

Of course, you should then call us to arrange a free consultation!

Services we offer

Our IT services include computer repair, networking, Cat5E / Cat6 data cabling and fibre optic cabling & termination. And if you're looking to manage your IT costs we offer maintenance contracts that cover all parts and labour for a fixed monthly cost. Call us on 01293 446677 for more information.

Computer Repair

Our services include computer repairs & upgrades, virus removal, data recovery and much more. Our fully qualified staff are happy to help with problems large or small.

Network and Server Maintenance

A reliable network is critical for any business. Our services include network installation, cable testing, fault finding and network repair services.

Office 365

We are a Microsoft Silver Partner and can advise you on all aspects of Office 365 including email hosting, cloud file storage, team chat and more.

Data Cabling

Whether Cat5E, Cat6 or above, our installers are fully qualified by City & Guilds in data cabling installation and hold ECS / CSCS cards. All installations are backed by a 24 month warranty.

Fibre Optic Cabling

Our fully trained and qualified team can install, terminate and test fibre optic cables. We also offer a fast fibre optic repair service. All installations are backed by a 24 month warranty.

Wi-Fi

If you have problems with your WiFi network or are planning a wireless installation, we can help. We use NetScout AirMagnet test equipment to provide accurate test and survey results.

Portfolio

Some examples of our work

News

The latest news from Micro Maintenance
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Microsoft Windows lifecycles

Every Windows version has a lifecycle. The lifecycle begins when a product is released and ends when it’s no longer supported. Using Windows versions beyond their end of life might be risky for your business, Read more…

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Christmas Opening Hours

Information on our holiday opening hours For the Christmas holidays, we will be closing on 12:00 on Friday 22nd December 2017, and we will be reopening on Tuesday 2nd January 2018. If you have an Read more…

News

Protecting your computer online

It is essential to take sensible measures to protect your computer from the numerous threats encountered online. Effective protection will safeguard against your computer being infected with viruses and spyware that could result from your Read more…

News

Email signatures

A good email signature is an important part of business communications. We are authorised resellers for the award winning Exclaimer software that allows your company to use a single signature template across your business, whether Read more…

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